Last updated: January 21, 2025

Beatspoken LLC. (“us”, “we”, or “our”) operates the ChatterKB website (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you sign up for our Service, we may collect personal information such as:

  • Name
  • Email address
  • Company name
  • Contact information

1.2 Uploaded Files

To use our Service, you will upload files which may include:

  • Documents (e.g., PDFs, Word files)
  • Spreadsheets
  • Other data files relevant to your business

1.3 Usage Data

We may also collect information on how the Service is accessed and used, including:

  • Device information
  • IP address
  • Browser type
  • Pages visited
  • Time and date of visits

2. How We Use Your Information

2.1 Providing and Maintaining the Service

  • File Processing: To create a personalized knowledge base from your uploaded files.
  • AI Interaction: To facilitate chat interactions with AI based on your data.
  • Dashboard Creation: To enable pinning of messages to create actionable dashboards.

2.2 Improving Our Service

  • Data Analysis: To understand how users interact with the Service and to improve its functionality.
  • Feature Development: To develop new features and enhance existing ones based on user feedback and usage patterns.

2.3 Communication

  • Customer Support: To respond to your inquiries and provide support.
  • Updates: To send you updates about the Service, including new features and improvements.

3. How We Share Your Information

3.1 Service Providers

We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may disclose your personal information in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public

3.3 Business Transfers

In the event of a merger, acquisition, or any form of sale of some or all of our assets, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Data Retention

We retain your personal information only for as long as necessary to provide you with the Service and to comply with our legal obligations. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you
  • Whether there is a legal obligation to which we are subject
  • Whether retention is necessary for the establishment, exercise, or defense of legal claims

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

6.1 Right to Access

You have the right to request copies of your personal data.

6.2 Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

6.3 Right to Erasure

You have the right to request that we erase your personal data, under certain conditions.

6.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.