Solutions
Utility Knowledge That Powers Communities.
Transform operational knowledge, maintenance procedures, and regulatory compliance into automated workflows, safety protocols, and service reliability improvements.
Utility Knowledge Challenges
Critical Infrastructure Knowledge Loss
When experienced technicians and engineers retire, decades of system knowledge, troubleshooting expertise, and maintenance insights disappear. New staff struggle to maintain service reliability.
Inconsistent Maintenance Procedures
Different crews handle similar equipment and situations differently. Without standardized knowledge sharing, service quality varies and safety risks increase across your territory.
Complex Regulatory Compliance
Regulations require extensive documentation, safety protocols, and environmental reporting. Your team spends valuable time on compliance paperwork instead of infrastructure improvements.
From Tribal Knowledge to Operational Excellence
Capture, organize, and activate utility expertise for consistent operations, improved safety, and reliable service delivery.
Capture Operational Knowledge
Automatically collect insights from maintenance logs, safety reports, system documentation, and field operations across all service areas.
Organize by System
AI structures information by infrastructure type, service area, and operational procedure for easy access and consistent application.
Generate Operational Tools
Create maintenance guides, safety procedures, and compliance reports using your institutional operational knowledge.
Built for Utility Excellence
Capture • Standardize • Deliver
Reliable Service Delivery
Ensure consistent maintenance and operations across all service areas. Reduce outages and improve customer satisfaction with standardized procedures.
Safety Knowledge Preservation
Capture critical safety procedures and emergency response protocols. Make life-saving knowledge accessible to all field personnel instantly.
Faster Problem Resolution
Access troubleshooting knowledge and maintenance history instantly. Reduce service restoration time with proven solutions at your fingertips.
Accelerated Training
New technicians access decades of operational knowledge instantly. Reduce training time and improve service quality from day one.
Turn Utility Expertise Into Community Trust
Create branded, public knowledge bases that showcase your expertise while building community confidence.
Custom Utility Branding
Add your utility’s logo, colors, and custom CSS for complete brand control.
Community Trust & Education
Build public confidence through valuable energy insights and safety information.
Industry Leadership
Position your utility as the trusted authority in energy and infrastructure.
Customer Self-Service Hub
Reduce customer service load with intelligent, branded utility resources.
Enterprise-Grade Security Without the Enterprise Headaches
Deploy ChatterKB on your infrastructure with complete data sovereignty, regulatory compliance, and zero-trust security.
Client-Hosted Infrastructure
- Deploy on your own cloud with full data sovereignty
- Integrated secrets management with database host authentication
- Zero data leaves your environment—ever
Tenant-Isolated Architecture
- Separate schemas per service area or knowledge base
- Built-in migration tools for seamless transition to your infrastructure
- Scalable security that grows with your service footprint
English-to-Automation Intelligence
- Transform operations requirements into executable workflows
- Memory-centric execution that learns and adapts
- Timeline-based progress tracking without technical complexity
Built for Regulated Operations
- Enterprise-grade compliance architecture from day one
- Comprehensive audit trails and access controls
- Expert support for mission-critical utility operations
Ready to Power Better Service?
See how ChatterKB can help your utility deliver more reliable, safer, and efficient service to your communities.
