Utility Knowledge
That Powers Communities.
Transform operational knowledge, maintenance procedures, and regulatory compliance into automated workflows, safety protocols, and service reliability improvements.
Utility Knowledge Challenges
Critical Infrastructure Knowledge Loss
When experienced technicians and engineers retire, decades of system knowledge, troubleshooting expertise, and maintenance insights disappear. New staff struggle to maintain service reliability.
Inconsistent Maintenance Procedures
Different crews handle similar equipment and situations differently. Without standardized knowledge sharing, service quality varies and safety risks increase across your service territory.
Complex Regulatory Compliance
Utility regulations require extensive documentation, safety protocols, and environmental reporting. Your team spends valuable time on compliance paperwork instead of infrastructure improvements.
From Tribal Knowledge to Operational Excellence
ChatterKB captures, organizes, and activates your utility expertise for consistent operations, improved safety, and reliable service delivery.
Capture Operational Knowledge
Automatically collect insights from maintenance logs, safety reports, system documentation, and field operations across all service areas.
Organize by System
AI structures information by infrastructure type, service area, and operational procedure for easy access and consistent application.
Generate Operational Tools
Create maintenance guides, safety procedures, and compliance reports using your institutional operational knowledge.
Built for Utility Excellence
Reliable Service Delivery
Ensure consistent maintenance and operations across all service areas. Reduce outages and improve customer satisfaction through standardized procedures.
Safety Knowledge Preservation
Capture critical safety procedures and emergency response protocols. Make life-saving knowledge accessible to all field personnel instantly.
Faster Problem Resolution
Access troubleshooting knowledge and maintenance history instantly. Reduce service restoration time with proven solutions at your fingertips.
Accelerated Training
New technicians access decades of operational knowledge instantly. Reduce training time and improve service quality from day one.
Turn Utility Expertise Into Community Trust
Create branded, public knowledge bases that showcase your utility expertise while building community confidence. Position your utility as the trusted authority in energy and infrastructure.
Custom Utility Branding
Add your utility's logo, colors, and custom CSS for complete brand control
Community Trust & Education
Build public confidence through valuable energy insights and safety information
Industry Leadership
Position your utility as the trusted authority in energy and infrastructure
Customer Self-Service Hub
Reduce customer service load with intelligent, branded utility resources
Enterprise-Grade Security Without the Enterprise Headaches
Deploy ChatterKB on your infrastructure with complete data sovereignty, regulatory compliance, and zero-trust security architecture.
Client-Hosted Infrastructure
- Deploy on your own AWS servers with complete data sovereignty
- Integrated AWS Security Manager with database host authentication
- Zero data leaves your infrastructure - ever
Multi-Tenant Architecture
- Tenant-isolated databases with separate schemas per knowledge base
- Built-in migration tools for seamless transition to your infrastructure
- Scalable security that grows with your organizational needs
Prose-to-Automation Intelligence
- Transform business requirements into executable workflows
- Memory-centric execution that learns and adapts
- Timeline-based progress tracking without technical complexity
Built for Regulated Industries
- Enterprise-grade compliance architecture from day one
- Comprehensive audit trails and access controls
- Expert support for mission-critical operations
Ready to Power Better Service?
See how ChatterKB can help your utility deliver more reliable, safer, and efficient service to your communities.
